The role of school climate as a part of the problem-solving
culture is to enable successful collaborative team communication and activity.
A positive school climate fosters sensitivity toward individual differences and
helps the collaborative team members to feel comfortable enough to contribute
within their roles. Howell, Patton, and Deiotte (2008) stated that members of
the team should be respected and approachable by staff. Mutual respect not only
facilitates collaboration, it supports the school-wide behavioral expectations.
A positive school climate should begin with the collaborative problem-solving
team and through deliberate actions, become a part of the school culture. The
importance of a supportive climate is evident in the positive student
behavioral outcomes and in the professional productivity throughout a school
setting. A positive climate is also important in professional settings across
the community, as reported by three interviewees.
Three professionals who work in different industries were
interviewed to gather information on their views on organizational culture. The
questionnaire used to gather information contained the following questions. 1.
What is organizational culture? 2. What setting attributes constitute a climate
that is conducive to problem solving? 3.
What problem-solving actions take place at your organization on a daily or
weekly basis? 4. What do you do to ensure the problem-solving process is
successful? 5. How do you ensure that everyone contributes to the positive
climate? The answers provided by a restaurant owner were as follows. 1.
Organizational culture refers to the way that individuals within an
organization interact with one another. 2. My employees are always using problem-solving
strategies to produce quality products and customer service. They must be able
to communicate in a positive manner, show respect for one another, and stay
calm in a stressful situation. 3. Our
customers need to be satisfied and if they are not, steps are taken to resolve
any issue. There are also planning and structural decisions to be made, which
requires collaborative problem-solving strategies. 4. I meet with my employees weekly to discuss
any issues and to lay a plan of action for each day of the week. It takes
mutual respect and patience to get through the meetings without offending,
undermining, or disrespecting anyone. 5. I review the ground rules before each
meeting, I include discussions about the professional relationships and how to
maintain them, and I mentor each of my employees as they work each day to have
positive, productive exchanges throughout each day. The chiropractic doctor
that was interviewed provided the following answers. 1. Organizational culture
is the method in which a group views and treats one another. 2. Our customers
have different needs and desires. The environment needs to be calm, inviting
one that enables customers to communicate freely and have trust in the
abilities of the professionals. 3. The problem-solving within my office is done
to determine the needs of our patients and to provide them with the appropriate
chiropractic and orthopedic treatment. 4. To ensure that our problem-solving
process is successful, I foster an environment of friendliness and acceptance.
This helps because when it is time to have a detailed conversation regarding a
patient, not other issues impede the flow of ideas. 5. During weekly meetings,
we discuss issues of the previous week and try to develop a plan to ensure
productive exchanges. The Accountant interviewed responded as follows. 1.
Organizational culture refers to the way that colleagues get along and manage
their office relationships. 2. There are many document management and
accounting detail problem-solving tasks to perform. Joint efforts are required to solve each
problem. 3. Our clients require tax services and general accounting services.
Problem solving takes place in the form of finding if there are discrepancies
and fixing them. There are also problem-solving actions to ensure organized,
effective work completion. 4. Meetings take place on a monthly basis in our
office. We discuss progress in our customers’ accounts and any hindrances to
progress within the office. 5. To ensure that the positive climate is supported
by everyone, we have semi-annual employee evaluation meetings and weekly office
meetings to discuss concerns in addition to accounting business.
As I walked into each place of business, the evidence of a
positive culture was clear. In the example of the restaurant manager’s setting,
I experienced the manner in which they work together to carry out the duties.
The communication was polite and friendly, respectful tones and gestures were
noted, and helpful actions were seen during the entire visit. When a problem arose,
it was quickly resolved because of the ease of communication and collaborative
action. A customer required special preparation of her meal. The waiter was not
sure if it could be done. He was dealing with another customer’s complaint as
well so he asked a team member to find the answer for him and explain to the
customer what will be done. Because of the quick actions of both employees,
both customers were pleased with their experiences. The manager mentioned in
his response to the questionnaire that his employees had positive interactions.
This was evident in my observation.
It takes deliberate actions to ensure a culture that is
conducive to the problem-solving process. Leaders need to take a proactive
position and equip all personnel with the information available about supporting
the problem-solving culture within the organization. There is a clear
correlation between the professional views of what constitutes a
problem-solving culture and the literature on the subject. Each professional
interviewed included meetings to discuss plans of action and maintenance of a
positive culture. Buffum, Mattos, and Weber (2012) stated the leadership’s
ability to determine the location, structure, and timing of the meeting
conversation is a great leverage point that will help in creating staff consensus.
The strategic planning of problem-solving meetings is essential. The clear
expectations of respectful, professional exchanges are an essential part of
having successful meetings as stated by the authors. The problem-solving
culture clearly began with the organization leader in the planning and
monitoring of expected actions by their employees.
Howell, R.,
Patton, S., & Deiotte, M. (2008). Understanding response to intervention: A
practical guide to systemic implementation. Bloomington, IN: Solution Tree
Press.
Buffum, A. G., Mattos, M., & Weber, C. (2012). Simplifying response to
intervention: Four essential guiding principles. Bloomington, IN: Solution
Tree Press.